Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Patient Meeting Summary
- New
28/11/2019
We recently held a patient meeting on the 6th November 2019. For further information on what was discussed, please see the patient meeting summary. Read more
Apology: Invite to the Patient Meeting on 6th November
24/10/2019
Annual Patient Meeting Wednesday 6th November 2019
23/10/2019
A Must Read
- New
01/10/2019
Cross Plain Patients - As you know, we’ve been working closely with another local Practice, Millstream Medical Centre, over recent months. We are now in the process of formalising the arrangements so that we work together seamlessly. For furthe Read more
Newsflash - A Must Read
- New
27/09/2019
Millstream Medical Patients - As you know, we’ve been working closely with another local Practice, Cross Plain Health Centre, over recent months. We are now in the process of formalising the arrangements so that we work together seamlessly. For Read more
Dyslexia Awareness Week
26/09/2019
Communication Support
25/07/2019
Bowood House and Gardens Family Picnic
25/07/2019
Maternity Voices Partnership Needs Your Help!
02/07/2019
Our Health Our Future Survey
17/06/2019
AAA Screening
17/06/2019
Patient Newsletter
24/05/2019
Mundy's Charity Football Tournament
17/05/2019
Beat the Street in Salisbury and Amesbury
13/05/2019
Healthy Hearts
10/05/2019
Kids Health First
02/10/2018
Press Release - 28th September - Salisbury Walk in Centre moves to Millstream Medical Centre
28/09/2018
Evening and Weekend Appointments Available Now
27/09/2018
Important Patient Information
19/09/2018
Flu
- New
19/09/2018
How to manage your Flu Read more

Sarum Health Group

Sarum Health Group
CQC Inspected and Rated
Good

Sarum Health Group

Millstream Medical Centre is currently CLOSED.

Durrington Surgery is currently CLOSED.

Larkhill is currently CLOSED.

Sarum Health Group

News

Sarum Health Group

Sarum Health GroupCQC Inspected and RatedGood

Sarum Health Group

Millstream Medical Centre is currently CLOSED.

Durrington Surgery is currently CLOSED.

Larkhill is currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Sarum Health Group

News

Sarum Health Group
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):