Please Read – Appreciation and Information

Dear Patient

Over the last few months, it’s likely that you’ve noticed a difference in the way things are being done at both Millstream Medical Centre in Salisbury and Salisbury Plain Health Centre in Larkhill as we manage coronavirus (Covid-19).

From the outset, we want to say thank you! Thank you for adapting so quickly to these new ways of working – it’s been drastic, yet fundamental change but much needed to ensure the safety of you and our staff. Coupled with this, we also had to relocate from Durrington to Larkhill and we’re still working out how to optimise services alongside the military medical centre.

To slow down the spread of coronavirus, we have worked to reduce the number of people coming into the Practice by using more telephone appointments and video consultations using AccuRx. We’re also using AccuRx for you to send images to us as requested by clinicians. Therefore please do not email photos or images. For more information on how to use AccuRx please visit the AccuRx for Patients page on the AccuRx support website. You can also view our online privacy policy page.

Our top priority is, and has always been, to keep you and our staff safe while ensuring you get the care you need. This is why we ask you to continue to use our online services to book appointments, order medication and obtain your test results. This will often mean you get to see the right person to help you, much quicker.

Please do not visit us without an appointment

Please also remember to collect your medication once you’ve received a text message to confirm it’s ready. Please don’t just pop in on the off chance.

Please can we take this opportunity mention our updated practice leaflet. You can collect a copy from reception or view our practice leaflet online.

Below is a frequently asked questions section, which may help answer any further questions you have. If you have any comments, questions or concerns, then please do get in touch with Debbie, our Group Manager, to let us know how we can support you.

We will be hosting our annual patient meeting online in November. We will send out invites nearer the time.

Thank you once again for your support and understanding as we all adapt to a new way of working.

Kind regards

Dr Jaya Jilumudi and Partners

Frequently Asked Questions

The way we access GP services has changed. Below are some frequently asked questions that may help you understand these changes:

Why can’t I walk into my GP practice?

The coronavirus (Covid-19) pandemic has forced us all to work differently to help slow down the spread of the virus. All healthcare settings are taking special measures to protect you, the public and their staff. GP practices are working as hard as ever, but differently.

Where possible we want to avoid people having to wait inside a waiting room together, as we know this increases the risk of the virus spreading. Like hospitals and dentists, we have also had to change how we offer our services to you.

If you do need to come in, then we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.

How do I order and collect my medication?

Please continue to order your medication online or over the telephone. Do not visit the Practice to make a request.

You will be sent a text message when your medication is ready for collection. The text message will include instructions of the collection point and timings for collection.

How do I book an appointment?

Please book appointments online or over the telephone. Do not visit us to do this.

A clinician will call or text you with the details to set up a video consultation when necessary or speak with you over the telephone.

If a face to face appointment is required we will make arrangements for you to be seen.

Only coming into the Practice with an appointment means:

  • You will get seen promptly
  • You are reducing your risk of catching/spreading coronavirus by avoiding a waiting room
  • You are helping to keep staff healthy and safe
  • The practice is able to maintain a clean environment and protect you from the virus

Why can’t I book a face-to-face appointment?

We have adapted the way in which you can get an appointment quickly and safely.

Most patients’ health concerns can be managed over the phone or via video consultation. This is why we are providing you with either an initial phone call or video consultation to decide what would be the best way to help. If we can support you without needing you to come into the practice then we reduce the need for you to travel and reduce the risk of the virus spreading.

If you do need a face-to-face appointment, you will be invited to attend the practice.

If we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.

What if I do not have access to a smartphone or web camera?

While technology has evolved and supports us all in many different ways in our day- to-day lives, we appreciate not everyone will have access to a smartphone or web camera for a video consultation.

We can still talk to you on your mobile phone or landline.

Will I need to wear a face mask if I come into my practice for an appointment?

To help limit the spread of the virus, we are asking for all patients aged 11 and over to wear a face covering when they come the practice. This doesn’t have to be a face mask, but a cloth covering which covers your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head. You can find additional information by visiting the Face coverings: when to wear one, exemptions, and how to make your own page on the Gov.uk website.

You can also purchase a re-useable cloth face mask from reception for a £2 donation with all monies going to a local charity.

How do I see a GP during the evening and weekends?

If you have a life threating medical emergency please dial 999. If you require urgent medical assistance which cannot wait until the Practice re opens, please hang up and dial 111 or contact Salisbury Walk in Centre which is open 18.30 to 22.00, Monday to Friday and 08.00 to 20.00 during weekends and bank holidays.

The centre can be found co-located with Millstream Medical Centre, Salisbury, SP1 3SL. Their number is 01722 331191.

Calls to the NHS 111 service are free from landlines and mobile phones.

What do I do if I think I have coronavirus (Covid-19)?

The main symptoms of coronavirus are:

  • High temperature – this means you feel hot to touch on your chest or back
  • New, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • Loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

If you are experiencing one or more of these symptoms then DO NOT visit the practice. You should visit the Advice about coronavirus (COVID-19) page on the NHS 111 online website or call NHS 111 if you cannot get help online.

You must self-isolate for ten days from when your symptoms started. Anyone you live with, or in your support bubble, who does not have symptoms must self-isolate for 14 days from when the first person started having symptoms.

You must also ask for a test as soon as you start showing symptoms. You can do this online visiting the Get a free NHS test to check if you have coronavirus page on the NHS website.